Use the following workaround if the client is offline after migrating to a new WFBS server or if the client can be updated but doed not appear in the web console after a fresh install: Follow the procedure in this KB article: Migrating clients of Worry-Free Business Security (WFBS) to another server. If the values are not the same, use the Client Mover Tool (IPXfer.exe) to restore the communication between the WFBS server and Security Agent.
For 64-bit machine: HKEY_LOCAL_MACHINE\Software\WOW6432Node\Trend Micro\PC-CillinNTCorp\CurrentVersion.For 32-bit machine: HKEY_LOCAL_MACHINE\Software\Trend Micro\PC-CillinNTCorp\CurrentVersion.Open the Registry Editor in the offline/disconnected agent and go to the following registry hive:.Look for the following entries, and take note of their values:.
